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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Judy Anderson

July 23, 2024

5  out of  5 rating by Judy Anderson
"Great service always"
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Debbie V

July 23, 2024

5  out of  5 rating by Debbie V
"R.B. Brown is the best insurance agency. Everyone is kind and helpful. They look for deals and discounts. They have worked with me during my hard times, and even call to wish me a happy birthday each year. ❤️"
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Brian Johnston

July 19, 2024

5  out of  5 rating by Brian Johnston
"Kelsey was very nice and professional. She answered my questions and resolved our issue fast."
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Bellansira Maburuki

July 19, 2024

5  out of  5 rating by Bellansira Maburuki
"Dylan was very professional, he explain everything to me and make sure I was happy with the quote. I will recommend Dylan 100%"
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Michelle Lewis

July 16, 2024

5  out of  5 rating by Michelle Lewis
"Dylan, my State Farm representative was amazing at helping me through the process to get insurance and spoke veru clear for me to understand.. He had appropriate patience while I looked for the things I needed.. I would definitely recommend State Farm for insurance above the rest!"
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Elizabeth Armstrong

July 15, 2024

5  out of  5 rating by Elizabeth Armstrong
"Wendy and Sean were very friendly and helpful. I was able to quickly get coverage on my new house. I would definitely recommend this agency!"
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Oshikoya Samuel

July 11, 2024

5  out of  5 rating by Oshikoya Samuel
"I had a fantastic experience there. Dylan Gilkey Is a very competent man. He gave a warm welcome and I am glad to be a part of the family."
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Adekunle Olaoluwa

July 11, 2024

5  out of  5 rating by Adekunle Olaoluwa
"What a great experience today at Statefarm insurance (949 Louisville Rd STE C) Frankfort, KY as we had a wonderful and pleasant friendly customer and insurance representative interaction with Dylan J Gilkey. Thanks for your time."
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Connie Wiard

July 10, 2024

5  out of  5 rating by Connie Wiard
"Called today to transfer auto coverage to a new vehicle and Sean helped me. He was a delight to speak with and I had a temporary POI card in my inbox before we disconnected. I’ve been with St Farm forever it seems and have always appreciated how quickly they do things while also being very friendly."
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Kody Gipson

July 9, 2024

5  out of  5 rating by Kody Gipson
"Kelsey was super helpful when answering questions regarding my new cars insurance. Very professional and kind. Thanks Kelsey!"
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Danielle Otto

July 8, 2024

5  out of  5 rating by Danielle Otto
"Sean, was easy to work with and did everything efficiently in a timely manner. Thank you"
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JoeH RowlandJr

July 7, 2024

5  out of  5 rating by JoeH RowlandJr
"I have been with State Farm since 1970 when I first got my driver's license. When I moved to Frankfort in 1982 I started using RB (and his staff - I won't try to mention them all) for my car and homeowners policies. RB has been great and his people have always followed his lead in being courteous and professional..."
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pavan kalyan Kaveripakam

July 2, 2024

5  out of  5 rating by pavan kalyan Kaveripakam
"Rr brown , he’s an good guy and give good suggestions for the newly taking insurance persons"
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Albert Hazlett

June 26, 2024

5  out of  5 rating by Albert Hazlett
"Service was very good and timely. Kelsey was very professional and helpful"
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Lesa Willard

June 20, 2024

5  out of  5 rating by Lesa Willard
"Great service from Kelsey. Thank you so much. She was very helpful and kind to me."
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Barbara Miller

June 17, 2024

5  out of  5 rating by Barbara Miller
"I want to recognize a very sweet young lady at RB Brown- State Farm insurance. Her name is Kelsey, and my goodness if she doesn't have the answer to your question about anything this is the lady that gets things done, sooner and not Later! Again Ms. KELSEY, thankyou for your over the top help for us all out here. Your awesome!!!!"
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Jerry Miller

June 15, 2024

5  out of  5 rating by Jerry Miller
"My agent, Sean Bagnall, went above and beyond to help me customize my policy to fit my personal needs. The $50 he saved me every month, didn't hurt my feelings either. I will be sticking with State Farm!!!!"
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David Epperson

June 14, 2024

5  out of  5 rating by David Epperson
"Sean Bagnall at State Farm provided great service to me on insuring my vehicle. Very polite and helpful!"
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Cory West

June 13, 2024

5  out of  5 rating by Cory West
"Every question and problem was answered quickly and with great professionalism! Thank you Kelsey !"
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Tara Boblitt

June 12, 2024

5  out of  5 rating by Tara Boblitt
"Excellent, prompt, and always friendly customer service!"
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Courtney Monroe

June 12, 2024

5  out of  5 rating by Courtney Monroe
"Dylan is so helpful & patient and saved me $$."
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LORIJO HASTY

June 12, 2024

5  out of  5 rating by LORIJO HASTY
"Very helpful and listened to my needs rather then just throwing prices at me. Made switching a positive experience."
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Jesse Sharp

June 11, 2024

5  out of  5 rating by Jesse Sharp
"Dylan was great and helpful with setting up my plan! I switched from Progressive and I'm paying about 40% less with the same coverage, roadside assistance, and a basic life insurance plan. Customer service was outstanding and it's always nice to talk to a person instead of a robot when I call with a question."
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scott maynard

June 10, 2024

5  out of  5 rating by scott maynard
"Very personable and I felt very welcome when I left I felt like I had made a new friend"
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Christina Ayers

June 10, 2024

5  out of  5 rating by Christina Ayers
"Dylan helped me out so much!"