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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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lowry poole

December 3, 2023

4  out of  5 rating by lowry poole
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Donald Satterly

December 1, 2023

5  out of  5 rating by Donald Satterly
"Sean has been nothing short of exceptional. Every change in coverage I’ve needed he has promptly handled and gone out of his way to find what plans work best for me. Has always been easy to get in contact with and easy to communicate with. My business will not be going anywhere else."
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Vickie Upshaw

November 30, 2023

5  out of  5 rating by Vickie Upshaw
"My agent Dylan was most helpful and thoughtful I'm telling you you just got to me straight up on the through the whole process and stay with me and explain things as we went along and I'm telling you he was just thoughtful good agent you have there willing and able to help and very informative they don't come like him no more too often"
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Gunvant Shah

November 30, 2023

5  out of  5 rating by Gunvant Shah
"Great service provided by Sean Bagnall. He was courteous & took his time to review my insurance policy and gave me advice/tips on how to save money. My experience show that R.B Brown has experienced, knowledgeable, caring and courteous staff."
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Sue Jamison

November 30, 2023

5  out of  5 rating by Sue Jamison
"Shawn Bagnall is always willing to help and is always a pleasure to speak with. Thank you Shawn for making State Farm a good place to have home and auto insurance."
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Eric Williams

November 28, 2023

5  out of  5 rating by Eric Williams
"Once again, RB Brown State Farm office in Frankfort has provided great service. Rep Dylan Gilkey continues to be very helpful. He was able to assist on with getting me setup with Safe Drive."
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K Moore

November 28, 2023

5  out of  5 rating by K Moore
"Spoke with Sean B to add a new car to our policy. He was courteous, knowledgeable, and friendly. We have had State Farm with RB Brown for several years and they have always come through for us in our time of need. Would definitely recommend them for your insurance needs."
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Shannon Disponett

November 27, 2023

5  out of  5 rating by Shannon Disponett
"Sean and RB are THE BEST!!!! They went above and beyond to assist me with switching over my auto insurance and saved me quite a bit of money!!! Thank you both!!!"
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Darryl Songer

November 22, 2023

5  out of  5 rating by Darryl Songer
"I had a great experience working with Kelsey to get a warranty repair on my vehicles windshield. She handled the claim immediately. She was extremely helpful and kind! I am thankful to have Kelsey and RB Brown State Farm handling my insurance!"
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J.M. Elliott

November 20, 2023

5  out of  5 rating by J.M. Elliott
"Morgan was very professional, took the time to explain things to me and give me advice. I truly appreciate him and the time he devoted to answering my questions."
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Tina Swearingen

November 17, 2023

5  out of  5 rating by Tina Swearingen
"Like a good neighbor - State Farm is there! Over the years I have always received the utmost in customer service at RB Brown - any questions or concerns the staff have been friendly and professional - RB Brown State Farm has seen me through many different stages of life and through it all, they have had mine and my family’s back! Thank you for protecting us!"
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Lisa Rodgers

November 17, 2023

5  out of  5 rating by Lisa Rodgers
"I'm so very grateful for my coverage with State Farm! Everyone has always been so helpful and quick to handle anything I've ever had occur! I've never encountered a hassle, just everything getting handled immediately. It's been great! I also have piece of mind that when I've sadly been at fault, that it's not going to be a nightmare by others effected by it. That means A LOT!! I also know with RB Brown that they're pouring back into our community! Their encouragement of others is outstanding! God bless them!"
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Melissa Duckless

November 17, 2023

5  out of  5 rating by Melissa Duckless
"Sean was fantastic and helped me with all my insurance needs! RB and his office always do such a great job."
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Billy Sharp

November 16, 2023

5  out of  5 rating by Billy Sharp
"Sarah was very helpful, and took care of a situation that had me very upset with State Farm…her professionalism and care is the only reason I’m not leaving State Farm. I appreciate her so much after dealing with a very disorganized head office and people who I felt didn’t care…..Thank you Sarah…very much!!!!"
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Bonnie Monroe

November 14, 2023

5  out of  5 rating by Bonnie Monroe
"RB Brown State Farm is the most friendly and down to earth folks I have ever had insurance thru. They treat you like family and when there's an issue they are right on it. I would recommend state farm to anyone looking for a good insurance company!"
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Lisa Keene

November 13, 2023

5  out of  5 rating by Lisa Keene
"Morgan was very Professional & Very Considerate"
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LAURA Shouse

November 13, 2023

5  out of  5 rating by LAURA Shouse
"Dylan Gilkey is the best insurance agent I’ve ever worked with!!! Saved me money on my car insurance and put life insurance on my granddaughter. Highly recommend!!!"
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Buddy Rogers

November 10, 2023

5  out of  5 rating by Buddy Rogers
"Called in to get a rate from my regular agent, but Sara was out of the office. Morgan stepped up and provided me fast and professional service and was able to provide the info I needed. 👍🏼"
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Samantha Abel

November 8, 2023

5  out of  5 rating by Samantha Abel
"Morgan was an amazing agent. He explained everything to me where I understood it. And even told me about certain discounts so I could save the most money. I am very happy about my experience and would highly recommend!!!!"
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Timothy Wayne Banta

November 8, 2023

5  out of  5 rating by Timothy Wayne Banta
"Interview I am very satisfied with my experience with State Farm insurance. Give them a call. They may have the perfect rate for you!"
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Nicole Bentley

November 6, 2023

5  out of  5 rating by Nicole Bentley
"Sean Bagnall at RB Brown’s made getting auto insurance for my mom quick, painless and quite pleasant. Thank you for your help!"
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Jenny Campbell

November 3, 2023

5  out of  5 rating by Jenny Campbell
"Extremely helpful and wonderful! Great service and super fast!!! Saved me a couple hundred dollars! Thank you!"
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E Reinhart

November 3, 2023

5  out of  5 rating by E Reinhart
"Shawn took care of me and made sure that i had the exact coverage i needed at a price i could afford couldnt ask for better service thank you so much shawn over at state farm"
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Jan Blake

November 2, 2023

5  out of  5 rating by Jan Blake
"Dylan Gilkey was vert helpful, knowledgeable, and very polite. Truly a pleasure to deal with and he saved me a good bit of money. I highly recommend him!"
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Frances Hagy

November 2, 2023

5  out of  5 rating by Frances Hagy
"I always have an exceptional experience with everyone at the Louisville Rd office. They are always pleasant and take care of everything in a timely fashion. They have a wonderful way about connecting with their clients."